stayed here for a week and first night my room was above the bar, Was not pleased and went to reception to speak to the night receptionist who was a muppet who could barely speak any english (i do expect receptionists to be able to communicate wjith guests) went down next morning spoke to a totally professional receptionist who sorted... more

Stayed here over Xmas for a quet holiday. I don't think that the hotel itself, It's rooms, staff, grounds can be faulted but having paid a 4star price did expect a bit better in the catering dept. Food does cool off and one can normally pop it into the microwave but not here, they don't have one.Catering at the poolside... more

beautiful hotel we booked through med hotels and could not believe what we got for the money beautiful views over the pool and on a clear day Mount Teide the rooms are excellent a great balcony and panoramic windows to the front of the the hotel spoilt for choice for swimming pools on the ground floor in lovely gardens or... more

I have visted the Puerto Palace with my husband and parents for Xmas for the last 5 years and have found it to be consistant in the service it provides. The first thing to note is that the staff have changed little over this period which is good thing. They are generally friendly if a little afficious in a Spanish... more

We are frequent visitors to this hotel, however, we do wish they would listen/read reviews from guests. The food definately needs to be checked by someone with authority to change things! We don't all want onions in with other veggies. Our main gripe though is the cooked vegetables are invariably cold and soggy. Most of the plates are stone cold... more

Having read some of the previous reviews regarding burglaries, we were somewhat apprehensive. However, there were no problems whatsoever. We kept our patio door locked at all times, though. The rooms are spacious and some of the quietest we have ever stayed in. We never heard our neighbours, even though they changed several times. You could not even hear the... more

Was shocked at the burglaries that took place through the patio windows whilst people were sleeping. There were no warnings in the hotel and when people who had been robbed put up warnings the staff in the hotel took them down and denied they had happened. Jam your patio door shut at all times and put your valuables in the... more

My son and I returned from this hotel on January 20th - our first holiday since losing my husband. A beautiful hotel, not the poshest but very clean. The staff were pleasant, food was nice and grounds superb. Entertainment mediocre but OK - except of course for the nighttime variety: we were burgled in our room - with purse, wallet... more

My wife and I stopped at the Puerto Palace Hotel in late Jan early Feb 2006. I am wheelchair user and needed a disabled room but upon arrival we were told that a room for disabled needs would not be available for three days so my wife and I lived out of our suitcase's for three days until we were... more