We arrived at the rather new, six story Grand Mercure on Australia Day and were assigned a luxurious apartment with everything one would need to settle in for a longer stay. About 6-700sq.ft in size, it had a living room, dining area, separate bedroom, fully equipped kitchen with 2-burner glass top stove, microwave oven, dishwasher, fridge, washing machine and dryer,... more

The room was lovely, nicely decorated but tiny! The bathroom was very nice but there was no-where to hang your towel so that it was easy to reach after your shower. The shower itself was large, and all the fittings were good quality. The electronic swipe cards drove us crazy, during our three day stay they had to be replaced... more

Mercure Grand Suites Mackay is a relatively new establishment, consequently everything seemed to be working! Reception staff were friendly and checking in and out was painless. My room was a good size with a king sized bed and plasma tv on the wall. No CNN though. The windows do open, but I couldn't be bothered persevering with the winding mechanism,... more

This is a near new establishment, less than 6 months old. The reception still has a sign advising to treat the staff nice as they're all still learners. As with all Grand Mercure's there's the infuriating elevator room card swipe system to make it operate, which, I joked, needed to be swiped 3 times before it registered as we were... more

Ces appartements ont une belle vue et sont très bien équipés. Le notre était composé de 2 salons, une cuisine,... more