we got a beautiful room and great breakfast included. The hotel has nice ammenities, but definitely is not in a good place in guatemala city... if it was in zona 10 would be the perfect hotel. I recommend it if you don't want to go out of the hotel. more

I stayed at the hotel in June. I went with an international organization who arranged for me to stay there. There is no access to internet in the rooms and the worst thing was that they charged my credit card for a bill that the company paid for. It has been 4 months already and they dont take care of... more

The hotel was very big and across the street from a huge mall, which was convenient since I don't really like walking around Guatemala City (kind of shady). Being able to exchange money 24/7 was VERY convenient. Room service was very prompt. Otherwise, it was pretty much a normal hotel stay. more

Our church group was on a mission trip to work with the orphanage. We booked rooms for the group months in advance for two occasions. One for when we arrived in Guatemala City and one for the night before we flew back to Houston. The first night was great, but when we were on our way back to Guatemala City... more

I have lived in Guatemala for three years now and this is by far my favorite hotel in the country. For luxury, accomodations, service, quality, everything. From the unbeatable breakfast buffet, to the beautiful marble bathrooms, to the gorgeous swimming pool and hot tubs, to the modern gym facilities, everything is perfectly appointed. The price for the quality is great.... more

We've stayed there 4 times. The first time, the AC was a little warm, so the next time we visited, they made sure it was working well. My friend lost her passport, and they kept it for her. The food in the thai restaurant is good and has reasonable prices. The jaccuzzi was great!! The pool is warm (which is... more

We stayed two night at the Grand Tikal and were very pleased. The service was outstanding. From the front desk to the bellmen (Giovanny was excellent), everyone was very pleasant and professional. Everyone we encountered spoke English so language was never a problem. We had room service one night and the food was very good and very hot. We had... more

The hotel was excelent! we only stayed there for one night but the service and the room were awesome. the breakfast buffet is included and is huge, they have a great selection of fruits, juices, coffee, cereal, and the list goes on! I also had room service and they were fast and the food was delicious. The shuttle pick us... more

The hotel was great the lobby was great the room was great for the price i loved my wife loves the room and the food breakfast was like homemade. more