I went to Guatemala City on spring break to do mission work with some classmates and we had connections so it was pretty cheap. Anyways, this hotel is great.. the staff is so friendly, the place was very clean and tidy. The buffet breakfast was amazing.... alot of american foods as well. The pool was on the small side, but... more

We have stayed twice at the Crowne Plaza, once in October and once in December. Our suite was MUCH cheaper than the Westin and IMMACULATE. We were traveling with our son and soon to be adopted daughter, and their socks were filthy black after 5 minutes of playing in our room at the Westin but never even showed dirt at... more

Located right by the airport, this hotel was baaad [--]. Electronic key access everywhere, a little casino in the lobby, and a real amazing gym at the top with great views. We stayed in a twin room but the room was a good size and comfortable. The hotel had a shuttle service every 30 minutes throughout most of the day... more

Unfortunately, my stay at this hotel was awful overall. The front desk staff was very cold, rude and unhelpful. They left me waiting at the front desk for almost 20 minutes while two of the staff were on the phone laughing and joking. Then when I needed to exchange money they only offered to exchange $50 for me, although I... more

Negatives: Hotel airport shuttle never showed up to pick my husband and I up at the airport (we called them twice to confirm our flight arrival). Very unhelpful and cold front desk staff. Aging hotel with dated fixtures and furnishings. Small/slow elevators Traffic noise was terrible.....we were on the 4th floor and could hear everything from the street. We ate... more

I wish I could echo some of my fellow travellers accolades, but my wife and I had numerous concerns with this property. When the reservation was initially made, we requested a non-smoking king bed. When we arrived late on our arrival date, we were given a double smoking room. We were told if it was a problem that we could... more

This is a nice hotel located in zone 13. Geographically very close to the airport, just a half of mile, or just five minute drive. The hotel offers a free shuttle service from and to the airport. Or you can pay $6.50 usd for the cab ride. I stayed at this hotel for 6 nights and I could barely hear... more

Good business hotel, lots of facilities, great gym, busy place, lots of meeting rooms, sleeping rooms have very nice new beds but furniture a bit tired but passable. Worth staying here as you are away from the noise and riff raff of the Zona Viva but close by to go to meetings and meals. Free airport transfers are a real... more

I stayed in this hotel be cause the airline cancel the fly normaly I used to stay in an other hotel, but not any more Now I will change to this Crowne Plaza The staff member are excelent always trying to help the new rooms are awsome all white beds and a lot of pillows they have an excelent view... more