The staff are extremely rude at this hotel. They cater for families with small children. The rooms are terrible. We were put in the bungalows which was infested with ants. The toilet roll even had ants crawling around. The towels were full of ants. When asked if we could move to the main hotel, we told that they were fully... more

Currently staying at this hotel and thought I would check the reviews to see whether I was getting a rough deal. I concur with a lot of the comments, the staff are not friendly and do not communicate well. Generally you are greated with a blank expression. Our bungalow did not appear to have been aired since the previous guests,... more

A good quality hotel on the best beach in Phuket if you're looking for something beautiful and relatively unspoilt. The beach is a crescent of, perhaps, three miles which slopes gently into turquoise sea and, even in peak season when I went (Feb 08), was never overcrowded. The hotel has beautiful gardens and pools and two restaurants which overlook the... more

Bangtao Beach is probably the best on the Island and this Hotel is situated on the best part of that beach! Fine, soft sand and no steep hills down to the water's edge like at the £250.00 per person per night hotels further up the beach! The Best Western Premier does NOT feature in any UK Tour Operators programme except... more

We stayed at this hotel for 4 nights as we had split our stay between Ban Tao and Karon. Ban Tao itself was very cute with just enough places to eat at night outside of the hotel (although we ate twice in the restaurant at the hotel as the food was great and not overpriced) I think next time we... more

we stayed at this hotel for 6 nights in january (we should have been in Kamala beach hotel originally, but finally we ended up here). we absolutely loved this resort, its beautiful pool, spacious and comfy room - i think all rooms are with sea view. there was plenty of food for breakfast - including hot thai meals, eggs, fresh... more

We stayed at this hotel over Christmas and the New Year, upon booking we was told the Christmas and New Year Gala Dinners were compulsory, Xmas was a complete shambles, cold food, entertainment was terrible, no-one knew what they were supposed to be doing, mikes didn't work etc. etc. New Years food was good but we left after eating to... more

Just stayed at this hotel for 2 weeks have mixed feelings about it but would not stay here again. The complex itself is beautiful, clean and well maintained and set on a lovely beach ( which they have covered in plastic sunbeds and parasols!!!) However the thing that lets the hotel down is the staff...... Communication was very difficult and... more

we booked with BW website direct. Got a sea facing double for 60 USD a day with breakfast. The location is in a quiet spot in Phuket. The hotel is neat and service polite. It is basic but the best part is right outside there are great massage parlors and nice cheap restaurants.You save a lot! The beach access is... more