The rates were higher than what was shown on the web site Hotel-guide.us. A "AAA" discount, was supposed to be applied, but when checking in, I was informed that they don't accept AAA on weekends! The bathtub did not drain and the toilet wouldn't flush. Maintenance fixed it after I called about it Saturday morning. After returning to our room... more

I would have a confirmation number and address though the front desk was possibly the most ineffective group I have experienced in the 30 years I have been traveling. The room rate was 30% higher then confirmed, check in took 45 mins. The directory in the room was for a Best Western in St. Charles, MO. The hot tub was... more

To start, our room was dirty and the pillows were flat. The toilet ran all night and there was no maintenance crew after hours to fix it so needless to stay it kept us awake all night. In the morning at breakfast, we noticed that the milk had been expired for TWO WEEKS. I went to get an orange and... more

1. Beds were as hard as a rock 2. Handles on sink kept coming off 3. Did not give us the proper amount of towels and wash clothes for the number of guests in the room. 4. Toilet was not tight to the floor 5. BBQ Sauce was splattered on bathroom door 6. Need more lighting in the Atrium. The... more

I almost didn't stay here because of some of the poor reviews. I'm glad that I checked it out for myself because it is great! The rooms and public areas are clean and the staff is very professional and also friendly. I came to this area to work out at Strother field and I'm sure that I will always stay... more

I had thought I'd stay, just to see if they'd improved any since the terrible experience I had there last time, a couple of years ago. I ended up not checking in and here's why: 1. Very, very dirty glass doors--all four of them. Not a very welcoming sight upon arrival. I don't think the degree of smears and stains... more

We stayed here for a reunion had several rooms booked,Rooms were double books (walked in on people did not know), Rooms not cleaned during stay.Ceiling fell in shower no accomadations made ,had to tell staff several times finally at 10:00/11:00 at nite was moved AGAIN to another room.Manager unhelpful and very rude when complaints brought to his attention! Would rather... more

Some say they like this hotel. If you like dirty rooms and rude clerks....be sure to stay here. Yuck Yuck Yuck. Remodel is a joke. If you read other reviews I'm not sure where these people stayed, it's not the same hotel we stayed at in 2006. The Regency? Yeah right. Joke's on them. more

My boyfriend and I reside in Maine. We went to Arkansas to visit his 4 children, The trip was long with alot going on we foud it relaxing to sit by the pool or in the hot tub. The owners gave us no problems with my Boyfriends children spending the day at the hotel enjoying the pool and hot tub... more