If you do go there during the winter season please eat at Ice Palace. Ice Palace is a shabu shabu restaurant it is built during winter season made of ice and it looks like an igloo. We had a marvelous time when we dined there. We ordered good for 4 sets (we were 3 adults & 1 child) and our... more

My wife had booked this hotel as a valentines present for both of us. I was very excited to be going to Harbin -20 the ice festival, the views from the hotel were fantastic over the frozen river to the other bank. BUT sorry to sound like a damp squid but the room my wife had booked was the wrong... more

Spent a great weekend at the Shangri-La in Harbin duing the Ice & Snow Festival. We were pleased to find a bowl of fresh fruit waiting for us in the room upon check-in. The views over the frozen river were nice ... could see the festival lit up at night in the distance. The hotel was in a good location... more

We stayed at the King Supreme room (29 sq mtrs) and were very pleased. We communicated with the staff via email during booking and found that their responses were quick, helpful and professional. The check in was done in our room on the 18th floor in minutes and there was a bowl of complimentary fruits and tea/coffee/water everyday. There were... more

The hotel is in a good location, and some nice resturant nearby. The lobby is beautiful, and the room at the Horizontal Club level is very nice. Very comfortable bed. This seems to be a very bust hotel with a lot of people checking in and checking out at the same time. The staff was very helpful, and I can... more

Could not fault this hotel. very reasonably priced and all of the amenities you need. The food was great and the rooms decent. I would not hesitate to stay here again. more

We stayed here during the ice festival, and experienced similar problems to the previous reviewer who visited at that time. We were put in the wrong rooms, experienced difficulties ordering a la carte and had difficulties booking a car for a reasonable price. The restaurant handled their shortcomings very professionally but the hotel staff and concierge service was not quite... more

Reading some of the other reviews here, I wonder if I really stayed at the same hotel! I experienced no problems at all here in this hotel. I booked a Horizon Club room facing the river. The floor was absolutely quiet; I think there was only one other room occupied. The room was always clean with all the amenities. My... more

I find the previous reviews a bit unfair. Haerbin is not an international destination like Shanghai or Beijing, and you just can't expect all the staff to be fluent in English as if you were back home. For about RMB 800 you can stay at a very modern and clean hotel -- this certainly is good value (rooms on the... more