Hot water in shower was NEVER consistent. Ran scalding hot, then freezing cold, then just ran out!!! Maintenance took out the water saver washer thinking this would fix a plumbing problem. Were told we were near the laundry area which seemed to be affecting the hot water supply. Kind of like being in an old house when someone flushes and... more

We recently returned from a four night stay in Pigeon Forge, TN where we stayed at the Best Western Plaza Inn. We booked online and decided on this hotel based on the price and the amenities advertised. At checkin, the desk clerks were very rude. If you stay here, request NOT to be in rooms 134 or 135. Room 134... more

We stayed in a King Jacuzzi Suite on the 5th floor. Bed was comfortable.. Large room! We brought our pack and play for our 10 month old son and still had plenty of room. Loved the jacuzzi. We had a balcony by the river. Very peaceful. Great view of river and mountains. Our room had a fireplace but we did... more

Where do I start? We stayed here for 2 nights during our vacation in TN. What a disappointment this place was!!! The room was not very clean and the tub was black on the bottom!! The beds were horrible, we didn't sleep much because they were so uncomfortable. Our feet stuck to the carpet when we walked across the floor.... more

After staying at this hotel I am utterly amazed by the reviews on Tripadvisor. I chose the hotel based on what other users had to say, and we were extremely disappointed. On a late checkin (after 11pm) we were greeted by front desk who ignored ringing phones and commented that "these people ought to know I'm busy if I don't... more

We stayed here 8 nights and were so happy. The mountain view rooms were large with two queen beds. We had enough room for our 2 year old to run around. The pools were great. The front pool was the best it had a larger kiddie pool and she loved the water fall in the larger pool. Free breakfast consisted... more

Went to Pigeon Forge/Gatlinburg for a mini-vacation with family. Chose the Best Western due to other members reviews. The lobby was beautiful and staff friendly. Had made a reservation before arriving and, at check-in, they informed us we would be put in the "new section". We had a room on the 5th floor and, even after getting off the elevator,... more

This hotel was renovated recently. We had a wonderful stay. The hotel and the grounds are kept very clean. We stayed on the 5th floor with a balcony and had a very nice view of the mountains! The pool and the hot tub were kept very clean. The hotel had a slight odor to it. It could be from age... more

Lets get some small things out of the way....The breakfast needs help, not much as far as variety, but then, there were lots of other places to choose from. Its not like I chose this hotel due to a free meal. Next, we had a smoke free room that smelled like an ash tray. When we brought it to the... more