Rooms were fine. Health club pretty tired, with old machines (I estimate 8 - 10 years old.) Bar is small and not very conducive to just plopping down to have a nightcap. My main gripe is location. My company picked it, not me. There is one restaurant across the street, a pretty good Greek place. Other than that, the next... more

I stayed at this Marriott for a conference, and it does a substantial conference and wedding business. This is my third time at the hotel. The Good: The staff is exceptionally friendly, warm and just pleasant to be around. They really try to make you feel welcome. The location is close to some of Houston's best shopping and restaurants. The... more

Loved the service at JW Marriot by the Galleria West Loop. Although upon initial entrance into the small ""Queen sized" room (I thought we would need a larger room), the accommodations weren't as "tight" as I thought it was going to be for two people. The bed looked more like a full-size than a queen size, but it was very... more

This hotel is wonderful!! It is right by the Galleria mall and many restaurants. The rooms are spacious and the fitness center is comprehensive. All of the staff were extremely friendly and helped to make my stay even better. You can't go wrong with this hotel choice in Houston. more

I booked this hotel for two nights with mixed feelings given the reviews on this site. Our experience was much more positive than some others. The staff here is extremely friendly and go out of their way to meet guests' needs. Our room was clean, comfortable and extremely quiet. The breakfast buffet was very good. We appreciated the indoor garage... more

As a loyal Marriott customer and rewards member, I recently booked a 1 night stay mid-week for the Houston West Loop location. I called reservations and was told that there were no regular rooms available, only concierge level rooms at a rate of $289 per night. I was told that the concierge level rooms featured upgraded amenities, larger in size,... more

Overall this hotel looks and feels a bit dated. The ambiance in the hotel is more that of a conference center. The rooms are on the small side and in my case I had a number small bit's of plaster that came off , and some loose tiles in the bathroom. It just doens't look to nice (it's not that... more

I often stay at this hotel when I am in Houston for business. The service is excellent and they are great when planning for meetings in their conference rooms. The location is central and they offer female guests traveling alone valet parking at the self parking rate. That is a definite plus! more

The rooms were disappointing for a Marriott brand. There were stains on the curtains, on the walls, and on the carpet. The light switches and hairdryer were dirty, and the rooms need a complete reno. They are tired. The beds and bedding were very comfortable though, and we slept very well. There was a persistent leak from either the shower... more