It is not as bad as described by some recent travelers. However, it does not meet the standard of other Westin hotels I stayed at. This is not a 4* property, maybe 3+. My room was large, well equipped, but 2 lights bulbs were missing as was the TV convertor. Nothing major, but simply anoying. On the positive side -... more

As travel industry staff we were able to book a standard room at about 50% discount, but even then it was only just acceptable. We certainly wouldn't pay the 297 dollars a night originally quoted. It bills itself as a higher class hotel but faciltiies were no better than a Travelodge or other motel type. The decor throughout was drab... more

The staff was great but this place really needs an update. the hallway on my floor smelled damp - like mildew. The room the carpet needed deep cleaning or replaced. The chairs in the room were horrible and I was afraid to sit in one of them - they were grungy and threadbare so I don't think that deep cleaning... more

I stayed at the Houston Galleria for a week to attend a conference in May. I assumed that the Westin would be a great place to stay, but I was wrong. I checked into the first of approx 6 rooms and each was less apealing in one way or another than the last. The third room that I checked out,... more

I stayed there during a weekend, the staff was very helpful and kind, I absolutely love that the hotel is a part of the mall and all the stores that are on it. However I found some things that i didnt like, for example, the shampoo and conditioners quality was not good, the shower was dirty, the coffee maker was... more

My family and I went on a cross country road trip from Nevada to North Carolina. We stayed at several different hotels at different prices ranges and different themes and styles. Mainly based on convenience to the location we were visiting. Location was very convenient. It was located inside a shopping mall and close to all the areas we wanted... more

After reading some of the other reviews, I was a little bit concerned about my stay. However, I was attending a conference at the Westin and decided not staying at the host hotel would be more inconvenience than it was worth. I arrived around 11pm after flight delays and a few wrong turns from the airport. Check in was smooth... more

I recently stayed at the Westin Galleria solely to attend an event. Before my trip, I read the various reviews posted here, but I decided to give the hotel the benefit of the doubt since I have had great experiences at most of the Starwood family hotels that I have stayed at previously. This was also my first trip to... more

My family and I stayed at this hotel over a weekend. We first tried the Westin Oaks (sister hotel w/in Galleria) but it was unacceptably dirty and run-down. The hallways in the Westin Galleria were dark and dingy. Our room was also too dark and the carpet and chairs were stained. This is not what you would expect for a... more